Technical Support

We are seeking a technical support engineer to assist customers with technical issues through email and on the phone. This position requires exceptional problem solving skills, as you will be tackling new and unique challenges every day with no set script to resolve an issue. The ability to research both alone and in a team to reproduce and debug customer issues is essential. As the voice of the company, applicants should have excellent communication skills and be able to learn quickly. Programming knowledge is required, as well as a bachelor's degree in a STEM field (Computer Science, Engineering, Math, Physics, etc.).

Requirements and Take-Home Tasks

  • A good understanding of relational databases.
  • Knowledge of SQL concepts such as JOIN, aggregation etc.
  • Very good written communication skills in English.

About Team Albania

EMEA team, managing regional engineering, pre-sales, and technical support. Our mission is to simplify the way that users and applications connect with data. We specialize in the development of Drivers and data access technologies for real-time access to online or on-premise applications, databases, and Web APIs.


  • Competitive compensation based on merit.
  • Annual bonus based on performance.
  • Opportunity to build world-class software that will be used in major organizations in the world.
  • Opportunity to work with and learn from a talented team of developers in the US, China, India, and Albania.

To Apply

If this position describes you, and you are seeking a fast-paced, positive, and rewarding company culture, please submit your CV to:

ArcESB (Albania Office)
Tel: 00355 69 56 35 235
Murat Toptani St
Pallati i InfoSoft
Kati 7 Tirana AL, 1007, Albania